The Medical Malpractice Survival Handbook:
Obstetrics and Gynecology Golden Rules
- Take all complaints seriously.
認真對待所有的投訴。
- Evaluate every complaint fully to both your satisfaction and that of the patient.
以你和病人的滿意度，充分的評估每一個投訴。
- Encourage open communications, to include open and free communications with you and your professional staff concerning ongoing physical and emotional concerns.
鼓勵開放的溝通。包括身體和情緒問題，用開放和自由的態度與你和你的專業工作人員做持續溝通。
- Create systems in the reporting of all data obtained in your office or requested by your office, including criteria for screening normal or near-normal information. Encourage your patients to be part of that system by asking them to call you if they have not received a report by a certain date.
建立（檢驗）報告通報系統。如果病人過了某個時間仍未收到報告，鼓勵病人能要求他們聯絡你。
- Assume the role of advocate for good medical care, helping your patient navigate the complexity of health care delivery.
Make certain your patient understands that your role is to help them, and encourage them to communicate any and all problems they encounter, including those that involve you.
推廣良好的醫療照顧，讓你的病人瞭解醫療的複雜性。
一定要讓你的病人明白你的角色是要幫助他們，並鼓勵他們對他們遇到的問題進行溝通。
- Keep good records for indefinite periods of time, including conversion to electronic medical records capable of data search as appropriate.
保存良好的醫療記錄。
資料來源：
The Medical Malpractice Survival Handbook
Obstetrics and Gynecology Golden Rules
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